Ikeja electric presents frequently asked questions (FAQs) on Meter Asset Providers (MAP).
Meter assets providers are companies permitted by the Nigerian Electricity Regulatory Commission (NERC) to provide metering services which includes: supply, installation, maintenance and replacement of electric meters.
As customers might be strange to MAPs, Ikeja Electric, in a thread of tweets, provided frequently asked questions along with their relevant answers.
Who are Media Asset Providers?
These are companies licensed by the regulator to procure and install meters for customers of electricity distribution companies.
Are meters free?
In line with NERC regulations, customers are expected to pay for meters. The payment for the meter by the customer can either be upfront or in installments.
How much does a meter cost?
A single-phase meter costs N48,263.37 and a three-phase meter costs N89,069.33. These are all inclusive of VAT
I cannot afford to pay for the meter at once
Customers who cannot afford to pay for their meters upfront can pay in installments. The installment payment is by regulation referred to as the Monthly Metering Service Charge (MSC) and will continue until full amortization of the meter asset cost, as agreed with the MAPs.
Is the Meter Service Charge (MSC) the same as the Suspended Fixed Charge?
MSC is not the same as the suspended Fixed Charge (FC). Meter Service Charge (MSC) is the monthly repayment of the cost of the meter over a period of time.
Will I have to pay any additional charges for my meter request?
No. The total amount payable is as stated for single and three phase meters respectively. However, where a customer location does not have the right service wiring, customers will be advised to purchase one. This can be obtained from any licensed electricity vendor.
How do we pay for MAP Meters?
All payments for meters should be made into the authorized bank account to be advised by the MAP. No customer should pay cash for meters to any individual.
The Regulation stipulates that all unmetered customers must be metered under the MAP scheme. Customers who refuse meters will be denied service by the distribution company.
Can I get a meter directly from Ikeja Electric outside of the MAP?
No. All meters will be procured and installed via MAPs.
Do I have to settle my postpaid bill before applying for a meter?
Customers are advised to settle their postpaid bill by taking advantage of the various repayment options available during the KYC process. Outstanding balance can also be rolled over into the customer’s prepaid account and paid in installments in line with IE’s installment plans.
I want more than one meter?
A meter is for one customer account only. However, customers with more than one account can have multiple meters.
How long will a meter installation take?
For upfront payments, MAPs are mandated to install meters within 10 working days of the payment.
For payments in installments, customers will be metered in line with the MAPs installation schedule.
My meter has just been installed, what is the next step?
The meter will be processed for setup and activation within 2 days and customers will be able to vend for energy using any of the IE payment channels.
What happens if I relocate to another apartment after paying for the meters?
Where a customer metered under MAP relocates within the Ikeja Electric franchise area, they are expected to notify the DisCo. Once notified, Ikeja Electric will transfer the service to the new location including the credit on the customer’s account. Customers are not allowed to remove their meters from their locations. Kindly notify Ikeja Electric by sending an email to Customer@ikejaelectric.com or call on any of these numbers: 01-7000250; 09087940825