Ikeja Electric (IE) has launched a chatbot for its customers on WhatsApp.
The Electricity distribution company made this known on its social media handle, that its WhatsApp chatbot is for customers to access support services whenever they need.
The WhatsApp bot presents an opportunity for customers to get useful information from Ikeja Electric, and It is essentially not a hotline, which is a phone line that customers call.
To get started, click the link – https://wa.me/2349088951626 OR Save the Ikeja Electric WhatsApp Number – 09088951626, then open your WhatApp and send “Hello” to the number.
FAQ & Benefits By Ikeja Electric
Can I call the number?
No, customers cannot call the number. The number is only reachable through WhatsApp chat.
Will I get response to all my enquiries?
Yes, the WhatsApp chatbot is smart enough to understand customers queries and provide appropriate answers where necessary.
What time of the day can I use the WhatsApp Chatbot?
The IE whatsapp chatbot is available 24/7. You can chat us up at anytime of the day from anywhere.
Does the IE WhatsApp Chatbot responds to one customer per time?
No, the IE WhatsApp Chatbot is built to respond to multiple customers at different times based on their enquiries and needs.
Can I still access a customer care agent through the IE WhatsApp Chatbot
Yes, you can engage a customer care representative via the IE WhatsApp Chatbot, If your complaints require that you speak to a customer care agent.
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