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Home » Technology » Ikeja Electric Launches WhatsApp Chatbot For Customers

Ikeja Electric Launches WhatsApp Chatbot For Customers

by John Victor
August 15, 2020 - Updated on August 16, 2020
in Technology

Ikeja Electric (IE) has launched a chatbot for its customers on WhatsApp.

The Electricity distribution company made this known on its social media handle, that its WhatsApp chatbot is for customers to access support services whenever they need.

Ikeja Electric (IE)

The WhatsApp bot presents an opportunity for customers to get useful information from Ikeja Electric, and It is essentially not a hotline, which is a phone line that customers call.

To get started, click the link – https://wa.me/2349088951626 OR Save the Ikeja Electric WhatsApp Number – 09088951626, then open your WhatApp and send “Hello” to the number.

FAQ & Benefits By Ikeja Electric

Can I call the number?

No, customers cannot call the number. The number is only reachable through WhatsApp chat.

Will I get response to all my enquiries?

Yes, the WhatsApp chatbot is smart enough to understand customers queries and provide appropriate answers where necessary.

What time of the day can I use the WhatsApp Chatbot?

The IE whatsapp chatbot is available 24/7. You can chat us up at anytime of the day from anywhere.

Does the IE WhatsApp Chatbot responds to one customer per time?

No, the IE WhatsApp Chatbot is built to respond to multiple customers at different times based on their enquiries and needs.

Can I still access a customer care agent through the IE WhatsApp Chatbot

Yes, you can engage a customer care representative via the IE WhatsApp Chatbot, If your complaints require that you speak to a customer care agent.

Enjoy seamless customer experience 24/7 when you chat with Ikeja Electric on WhatsApp.

Simply click link https://t.co/EIA0EWC8p7 to get started
OR
Save the Ikeja Electric WhatsApp Number 09088951626 and Say Hello. #IEServe #staysafe #CustomerFirst #TechnologyNow pic.twitter.com/aTBNHymF5S

— Ikeja Electric (@IkejaElectric) August 13, 2020

Read also: 22 Graduates Bag 1st Class in PLASU’s Combined Convocation

Tags: IE ChatbotIE Whatsapp botIkeja electric chatbot
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