Kano Electricity Distribution Company (KEDCO), says it has adopted proactive measures to end prepaid meter complaints in its franchise.
KEDCO’s Head of Corporate Communications, Alhaji Ibrahim Shawai revealed in a statement signed in Kano.
“The implementation of MYTO 2020 service reflective tariff, meter tokens purchased after Sept. 1, 2020 were rejected by KEDCO prepaid meters.
“It requires a key change token that will re-programme the meter to accept the new tariff.
“This has caused a surge of complaints from our customers on their inability to load purchased credits and slow turnaround in resolving requests.
“Customers issues related to meters have been given the needed attention by KEDCO as customers with meter-related complaints will begin to feel the positive impact of such attention.
“Customers can make their requests and receive email and SMS feedback,” Shawai said.
Shawai explained that the portal can be reached through the url http://customercare.kedco.ng/, call 070055551111 or contact KEDCO nearest office.