The Jos Electricity Distribution Company (JEDC) appeals to its customers for understanding over challenges being faced in loading their prepaid metres.
Dr Adakole Elijah, JEDC Head of Corporate Communications, appealed in a statement in Jos.
He attributed the anomaly to the recent tariff reversal, promised immediate action to tackle the challenge.
“New Key Change Tokens (KCTs) are being generated for customers as the old ones can no longer tally with the reversal.
“Concerted efforts are being made to ameliorate the problem; we will not rest until this challenge is addressed.
“Therefore, we wish to call on our customers to bear with the company. We are poised to serve them better.
“Already, a good number of KCTs have been developed and distributed to customers who came for vending. We are developing more and they will be distributed soon,” he said.