The Federal Competition and Consumer Protection Commission (FCCPC) has launched an investigation into widespread consumer complaints against major players in the banking, telecommunications, and aviation sectors.
This inquiry, scheduled to take place on December 3rd, 4th, and 5th, aims to address pressing issues such as poor service delivery, exploitative practices, and potential consumer rights violations.
In the banking sector, Guaranty Trust Bank (GTB) will be engaged by the FCCPC regarding reports of network failures that have hindered customers from accessing their funds or using banking applications.
Similarly, MTN Nigeria will face questions about persistent complaints of undelivered data services, unexplained data depletion, and inadequate customer care in the telecommunications sector.
Air Peace Limited will also address allegations of exploitative ticket pricing, including significant price hikes for advance bookings on certain domestic routes.
These inquiries are being conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018, which empowers the FCCPC to investigate and resolve practices that undermine consumer rights, disrupt markets, or create unfair competition ¹.
The FCCPC’s engagement with these companies provides a platform to address consumer concerns, clarify business practices, and enforce compliance with regulatory standards.
The companies will be required to appear before the Commission to provide information and responses, enabling the Commission to make determinations and resolve pending issues promptly.
This action reflects the Commission’s commitment to safeguarding consumer rights, fostering a fair marketplace, and ensuring accountability across all sectors.
Consumers are urged to continue reporting instances of poor service delivery or exploitative practices to the FCCPC through its official channels.
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